AUDIO
GUEST BOOK
WHAT’S THE SHIPPED PHONE PACKAGE?
HERE’S HOW IT WORKS:
- WE SHIP YOU A VINTAGE PHONE OF YOUR CHOICE
- YOU SET UP THE PHONE AT YOUR EVENT (NO WIFI OR PLUG-IN NEEDED)
- GUESTS RECORD FUNNY & HEARTFELT VOICEMAILS
- YOU SHIP IT BACK TO US USING THE PROVIDED BOX AND PREPAID LABEL
- A FEW WEEKS AFTER, WE SEND YOU DIGITAL AND/OR VINYL RECORDINGS OF THE VOICEMAILS THAT YOUR LOVED ONES LEFT.
WE WORK WITH YOU TO BUILD A CUSTOM PACKAGE THAT FITS YOUR NEEDS. ONCE YOU COMPLETE OUR CONTACT AND BOOKING FORM WITH YOUR EVENT DETAILS, WE WILL PROVIDE YOU WITH A QUOTE.
WHAT'S THE VIRTUAL DIAL-IN PACKAGE?
OUR VIRTUAL DIAL-IN PACKAGE IS A DESIGNATED PHONE NUMBER FOR YOUR LOVED ONES TO CALL FROM THEIR OWN CELL PHONES/LANDLINES AND LEAVE VOICEMAILS TO. IT ALSO INCLUDES A WEB PAGE THAT HAS A LITTLE BLURB OF
HOW IT WORKS, PICTURES OF YOU AND YOUR PARTNER, AND THE VOICEMAIL PHONE NUMBER! IT IS ACTIVE FOR AROUND 1-2 WEEKS AND ONCE THE LINE CLOSES, OUR EDITING TEAM WILL EDIT THAT AUDIO TO THE END OF YOUR EVENT PHONE AUDIO, PROVIDING YOU WITH AN UPDATED AUDIO FILE! HERE IS AN EXAMPLE OF THE WEB PAGE.
CAN I TEST THE PHONE BEFORE MY EVENT TO MAKE SURE IT’S WORKING?
ABSOLUTELY! OUR SHIPPED EXPERIENCE INCLUDES A CUTE SET OF INSTRUCTIONS WITH ALL THE DEETS ON HOW TO SETUP YOUR PHONE. FEEL FREE TO TURN IT ON AND TEST IT OUT BEFORE YOUR BIG DAY!
WE CURRENTLY ONLY SHIP WITHIN CANADA! IF YOU’RE TRYING TO DO A DESTINATION WEDDING, PLEASE SEE THE NEXT QUESTION BELOW.
HOW FAR IN ADVANCE SHOULD I BOOK?
WE ALWAYS RECOMMEND SOONER RATHER THAN LATER TO ENSURE AVAILABILITY!
HOW DO I KNOW MY DATE IS CONFIRMED?
ONCE YOU SUBMIT YOUR DEPOSIT WE CAN CONFIRM THAT YOU ARE BOOKED FOR YOUR EVENT! THIS MEANS THAT YOU WILL RECEIVE A PHONE FOR YOUR EVENT!
WHERE SHOULD I PLACE THE PHONE AT MY EVENT TO OPTIMIZE SOUND QUALITY?
NOT TO BRAG, BUT OUR AUDIO QUALITY IS PRETTY DANG GOOD. WHILE IT’S BEST TO LEAVE THE PHONE IN A QUIETER AREA OF YOUR EVENT (AS SOME BACKGROUND NOISE MIGHT GET PICKED UP), UNLESS YOU’RE LITERALLY RIGHT NEXT TO A SPEAKER, YOUR AUDIO SHOULD TURN OUT JUST FINE.
WHEN DO I NEED TO RETURN THE PHONE?
WE ASK THAT YOU RETURN THE PHONE TO THE SPECIFIED POSTAL COURIER WITHIN THREE DAYS OF THE EVENT
NO! YOU WILL RECEIVE EVERY VOICEMAIL THAT IS LEFT AT YOUR EVENT. THE ONLY TIME WE WILL EVER REMOVE A VOICEMAIL IS IF THERE IS HATE SPEECH BEING USED.
I DIDN'T ORIGINALLY ORDER THE VINYL RECORD – IS IT TOO LATE?
NO! WE CAN INVOICE YOU SEPARATELY FOR THAT WHENEVER YOU ARE READY
WHAT ARE YOUR BOOKING OPTIONS?
OPTION #1 – SETUP
A TEAM MEMBER WILL ARRIVE PRIOR TO YOUR EVENT TO SET UP YOUR AUDIO GUESTBOOK TABLE WITH CUSTOM DECOR AND SIGNAGE.
OPTION #2 – PICKUP
YOU CAN PICK UP YOUR ORDER AT OUR LOCATION 1-3 DAYS PRIOR TO YOUR EVENT.
WE WILL PROVIDE SIMPLE SET UP INSTRUCTIONS, AND COUTESY SIGNAGE/FRAME FOR YOU TO PLACE BESIDE YOUR
AUDIO GUESTBOOK THAT INSTRUCTS YOUR GUESTS ON HOW TO LEAVE MESSAGES.
DO INSTRUCTIONS COME WITH THE PHONE FOR THE GUESTS TO READ TO HELP THEM USE THE PHONE
YES! WE HAVE SIGNAGE TEMPLATES THAT WE SEND VIA EMAIL FOR YOU TO ADJUST AS YOU SEE FIT!
HOW DOES THE PHONE RETURN PROCESS WORK?
SUPER SIMPLE! TO RETURN THE PHONE, ALL YOU HAVE TO DO IS PACK IT UP IN THE BOX IT ORIGINALLY SHIPPED IN. PLEASE INCLUDE THE FOAM TO KEEP THE PHONE PROTECTED DURING TRAVEL. WE INCLUDE A PREPAID SHIPPING LABEL FOR YOU TO ADD TO THE OUTSIDE OF THE BOX (PRO TIP: IF YOU CAN’T FIND THE LABEL, CHECK UNDER THE FOAM!). ONCE IT’S PACKED, JUST DROP THE PACKAGE OFF AT YOUR LOCAL UPS. WE KINDLY ASK THAT YOU PLEASE RETURN THE PHONE WITHIN 72 HOURS OF YOUR EVENT.
DO YOU DO DESTINATION WEDDINGS?
COUNT US IN FOR YOUR DESTINATION WEDDING BASH (OUR PHONES LOVE TO TRAVEL)! JUST ORDER SOON. WE CURRENTLY ONLY SHIP WITHIN CANADA! SO PLEASE MAKE SURE TO ORDER THE PHONE WITH ENOUGH TIME BEFORE YOUR EVENT SO YOU CAN TRAVEL WITH IT TO YOUR DESTINATION. ONCE YOU’VE RETURNED, SHIP IT BACK TO US, AND WE’LL HANDLE THE REST!
HOW FAR IN ADVANCE DOES MY PHONE SHIP?
OUR PHONES ARRIVE 3 – 14 DAYS PRIOR TO YOUR EVENT DATE, DEPENDING ON INVENTORY. IF THIS TIMELINE DOES NOT WORK WITH YOUR EVENT PLEASE REACH OUT TO US AND LET US KNOW AN IDEAL DATE YOU WOULD LIKE TO RECEIVE YOUR PHONE BY!
DOES THE PHONE NEED TO BE CONNECTED TO A LANDLINE OR WIFI?
NO! OUR PHONES ARE COMPLETELY WIRELESS AND REQUIRE NO OUTSIDE CONNECTION TO WORK, WHICH MEANS THEYCAN BE PLACED ANYWHERE! THEY ARE POWERED BY A AAA BATTERY WHICH ALLOWS THE PHONE TO RECORD FOR 8-10 HOURS, AND WE ALSO PROVIDE YOU WITH A SPARE.
WHEN IS MY PHONE COLOR CONFIRMED?
WE OFFICIALLY CONFIRM YOUR PHONE COLOR UPON SHIPPING WHICH HAPPENS 8 – 10 DAYS PRIOR TO YOUR EVENT! WE ALWAYS STRIVE TO GIVE ALL OUR CLIENTS THEIR TOP COLOR CHOICE!
WHAT IS THE TYPICAL TURNAROUND TIME FOR GETTING MY VOICEMAILS BACK?
FOR CUSTOM, AESTHETIC VIDEO FORMAT (.MP4) VIA A DOWNLOAD LINK THAT YOU CAN EASILY SHARE WITH YOURFAMILY AND FRIENDS, DELIVERY TIME IS AN ESTIMATE OF 48 HOURS AFTER YOUR EVENT.
OUR AUDIO EDITORS TYPICALLY GET VOICEMAILS BACK TO CLIENTS WITHIN 48 HOURS FOR CUSTOM, AESTHETIC (.MP4)
VIA DOWNLOAD LINK THAT YOU CAN EASILY SHARE WITH FAMILY AND FRIENDS. ALL OTHER FORMATS TAKE 2-4 WEEKS
OF RECEIVING THE PHONE BACK. VINYL RECORDS TAKE ROUGHLY 2-6 WEEKS TO BE COMPLETED AND SHIPPED.
*DUE TO THE INFLUX OF FALL/WINTER EVENTS, TURNAROUND TIMES MIGHT BE DELAYED A FEW WEEKS.
IS THERE A LIMIT TO THE AMOUNT OF VOICEMAILS I CAN RECORD?
NO! WE WILL SEND YOU EVERY VOICEMAIL THAT IS LEFT ON OUR PHONES FOR YOU TO CHERISH FOREVER!
WHAT ARE YOUR COVID SAFETY RECOMMENDATIONS?
WE RECOMMEND USING SANITIZING WIPES BEFORE AND AFTER EACH CALL AS WELL AS HAVING HAND SANITIZERNEARBY FOR GUESTS TO USE. WE ALSO RECOMMEND DIRECTING GUESTS TO HOLD THE PHONE A FEW INCHES FROM THEIR FACE WHEN THEY RECORD THEIR MESSAGE!